Order Confirmation & Cancellation Policy

Thank you for choosing our custom window shades. Since all products are made-to-order based on your selections, we kindly ask you to carefully review your order details after placing your order.

Order Confirmation

After your order is placed, our team will send you an Order Confirmation Email to verify the key details of your purchase, including:

• Shade color / fabric
• Measurements / size
• Light filtering or blackout option
• Style / configuration
• Other customization options

Please review this information carefully and confirm the details within 24 hours.

If everything looks correct, simply reply to the email to confirm your order.

24-Hour Confirmation Window

If we do not receive a response within 24 hours, the order will be automatically considered confirmed, and production will begin.

Because our shades are custom-made, once production starts, changes or cancellations will no longer be possible.

Need to Make Changes?

If you need to modify your order details (such as size, color, or style), please contact us within 24 hours of placing your order.

You can reach us through:

• Email
• Phone
• Live Chat (Chatway)

Our support team will be happy to assist you before production begins.

Important Reminder

To avoid delays or errors, please double-check the following when reviewing your order confirmation:

• Correct window measurements
• Selected fabric/color
• Desired light control option
• Correct style and configuration

We appreciate your cooperation in helping us ensure your custom shades are produced exactly as you expect.